| Four Seasons Gems - brings you fantastic stones year round! |
Frequently Asked Questions:How do I place an order ? I've never ordered from Hong Kong before, is it difficult ? How much will the shipping cost ? How do I place an order ?Simply click on the PRICE of that item you want to order and our order form will automatically pop up on your screen. You can select the quantity and then click ORDER. Your 'Shopping Cart' will then be updated and present on your screen for your confirmation. If you need to revise your order, you can do it on your 'Shopping Cart' page. Most importantly please provide your e-mail address to us, along with any special instructions. Once I receive your order, I will send you a pro-forma invoice by e-mail within couple of days. If you encounter any problems when placing an order, please e-mail us immediately for further assistance. Back to TopWhat is a pro-forma invoice ?Pro-forma Invoice is an "approval invoice" for your re-confirmation. After you place an order with us, we will then e-mail to you with the pro-forma invoice, showing what you have ordered, and the cost of shipping etc. Back to TopI've never ordered from Hong Kong before, is it difficult ?Ordering overseas is easy and simple!
You can also enjoy the benefit of our factory direct
prices. First, Hong Kong is a "free port" so there
is no tax on exports. However please note that an IMPORT TAX may apply to
you when the parcel arrives
in your country. Depends on where you live, the duty is different. In case the order is a few hundred dollars or large in size, there will be a duty fee of the contents in the shipment, plus US$ 7.50 (per parcel) as the brokerage fee (from post office). Back to TopHow much will be the shipping cost ?Shipping cost various from country to country. Usually we prefer to use Express Delivery Post (EMS Speed Post in Asia, Global Express in US) for smaller shipments. They offer fast delivery service (about 3 days) with tracking numbers. But I often use First Class Air as they are usually US$ 8-10.00 cheaper. For Example to USA, the shipping charge is usually US$ 15.00 for the
first pound, and US$ 6.00 every pound after. Usually the insurance
charge and handling fee is about 6% (US$ 6.00 for on every US$ 100.00
order). It depends on where it goes, the shipping cost varies. Back to TopHow long will my order take ?Once you send me an order by e-mail, you can expect
to hear from us
within 48 hrs. (in case you don't hear anything, please e-mail
to us again! It may have gotten lost somewhere.) For payments, we accept your Cashier's Check, International Money
Order or Bank Transfer. Usually it will take about 7-10 days for the
payment to get here. Once I receive your payment, I will then send
out the parcel to you immediately. The
estimated total time takes between you placing an order to receiving the shipment
will be about 25 days. Back to TopWhat happens to back orders ?Back orders or substitution normally won't happen!
Every time you place an order, I actually go through my stock and take out
the items. Then I list them on the pro-forma invoice. This
way, what you see on the pro-forma invoice is what you are going to
get. Back to TopCopyright © Four Seasons Gems. All rights reserved.
|